Resolving Interpersonal Conflict -Post #2

To reach a successful negotiation which is a mutual agreement and not victory, emotional intelligence and effective communication skills are the crucial aspects.
One possible method which was taught is to follow the 4 main steps to resolve conflicts:
stop-> listen and speak -> think -> negotiate

Now let us try to apply the concepts we have learnt during class to this situation which I have encountered in university:
(I apologize for the long post but it's necessary in order to elaborate the feelings of the people involved and to complete the entire situation.)

Apple is the director for the events team and she has 2 executives to help her plan a Tshirt design competition.
The events team worked happily together initially but recently, they realized that the response for the competition has been quite poor.
One day Christine told Betty that she wants to participate in competition, but this is against regulation as members of the club are not allowed to participate. Apple heard of this and spoke to Christine, and she found out that her reason was that she wanted the entire department to have a better design.
Apple was in a dilemma, on one hand she wants to uphold the integrity of the competition, but on the other hand she feels that letting Christine submit her design might benefit the club.
Finally, Apple suggested to Christine that she should let someone else that is not a club member to submit her design on her behalf if she does want her design to be considered for the competition, but Christine reacted strongly. Christine wanted recognition for her work.
Apple felt frustrated that Christine kept insisting on her personal submission. The team was in a tense situation and Betty was beginning to complain about the heavy workload that she is handling since Christine has stopped helping.
Eventually, Apple told Christine that the only way she can participate is to quit the organizing committee and leave the team. However, the students in the club protested strongly as it isn't fair that she can do so.
Apple was under tremendous pressure and soon the club president became aware of the situation and has to react quickly to relieve the tension in the club.

What do you think the club president should do in this case? How can he/she help ease the situation?

SY's blog setup Post #1: Communication Skills

Effective communication skills are important for me as I will be using these skills in almost all kinds of events - as long as these events involve people. There are many instances in our life which requires effective communication skills which ranges from casual daily events to formal job interviews and working in offices.

However, effective communication is not restricted to only verbal communication. In the module, we learn about not only the power of verbal communication but also nonverbal and body languages which makes learning about effective communication a complete package. We have learnt about the importance of 7Cs in business writing but its usage can be extended to be used in verbal communication. As mentioned, communication can come in different forms but it can also come in many channels such as emails, letters, phone calls, face to face. I find it important to be aware of what channels to choose under different circumstances as the right channel will optimized the process of sending the message from to the recipient with minimal variance from the intended message and also adequately considering the recipient’s feelings.

Another important aspect of effective communication is to avoid conflicts from occurring. I find it important to be learning about fostering intercultural communication and learning to resolve interpersonal conflicts as these are crucial topics to be aware of in order to communicate in a multi-cultural world today. Very often, the lack of cross cultural competence can result in serious misunderstanding and conflicts and I do not wish for these situations to occur.

In a nutshell, I find it important to combine the power of all forms of communication skills in order to converse effective putting my message across clearly and accurately to the recipient.